Mitel Technical Onboarding Guide

Blue Edition

Mitel is a major telecommunications company based in Ottawa, Ontario, Canada. Founded in 1973, they are now a global market leader providing enterprise phone systems that support UC, call center, and cloud communications solutions for general business and hospitality markets worldwide. Some of the more popular voice platforms they offer today are MiVoice Business, MiVoice Office 250, and MiVoice Office 400. In addition, Mitel offers a wide range of Contact Center and UC appliations, as well as premium desk phones, peripherals, and wireless accessories.

Technical Sales Support

The role of Technical Sales Support (TSS) is to provide pre-sales assistance to our channel business partners and inside Sales Reps via phone, email, and Salesforce communication channels. This may include part number validation, system engineering, and occasional training. Many of the tools and assets used to facilitate the TSS role can be found in the Resources section of this guide.

Training

The following LMS modules serve to provide a solid foundation of technical sales engineering knowledge centered around Mitel's Unified Communications solutions portfolio. Please take the time to run through all of these modules at a steady, comfortable pace. Once completed, you may be asked to choose one or more communication platforms to become certified in.

Global Sales and Sales Engineering Courses

Telecommunications 101 – The Basics

VoIP – The Basics

Hospitality Market Sales Overview

Hospitality Terminology

Mitel Hospitality Program Overview

Hospitality – Financial Selling

Hospitality Selling Skills

Hospitality Platforms – 2017 Sales Course (USA Only)

Contact Center Fundamentals – Sales Course

MiContact Center Market – Rise of the Mobile Consumer – 2017 Sales Course

MiContact Center Outbound – 2017 Sales Course

MiVoice Business Platform – 2017 Sales Course

MiVoice Business Express UCaaS

MiContact Center Business Release 8.1 – 2017 Sales Course

MiVoice 69xx series IP Phones for MiVB – 2017 Sales Course

MiVoice 69xx series SIP Phones – 2017 Sales Course

MiCollab Release 7.3 – 2017 Sales Course

MiVoice Office 250 Platform – 2017 Sales Course

MiVoice Office 250 Sales 2017 – Business Impact Selling

MiVoice Office 250 Sales 2017 – Applications Suite 5.0

MiVoice 85xx Digital Phones Sales Course for MiVoice Office 250

MiVoice 53xx IP Desktop Sales Course

MiContact Center Office – 2017 Sales Course

MiVoice Office 400 Platform – 2017 Sales Course

Mitel Connected Guests Applications Sales Course (English)

MiVoice Border Gateway – 2017 Sales Course

MiVoice Call Recording Release 9.1 – 2017 Sales Course

MiVoice Conference/Video Phone – 2017 Sales Course

Mitel SIP-DECT Release 7.0 – Sales Course

Mitel 112 SIP-DECT (single cell mobility) Sales course

Mitel Professional Services

2017 Mitel Sales Professional – MiVoice Business Solutions

2017 Mitel Sales Professional – MiVoice Office 250 Solutions

2017 Mitel Vertical Sales Professional – Hospitality Solutions

2017 MiVoice Business Level 1 – Voice Platform

2017 MiVoice Business Level 2 – UCC & Mobility

2017 MiVoice Business Level 3 – Contact Center

2017 MiVoice Office 250 Level 1 –Voice Platform

2017 MiVoice Office 250 Level 2 –Applications

2017 MiVoice Office 250 Level 3 – Contact Center

2017 MVSP Hospitality Solutions

Mitel Configuration Pricing and Quotation CPQ

Mitel CPQ – Configure, Price, Quote

Mitel AMC – Software Licensing Overview

Technologies ] 200_English ] Voice and Data Technology Primer Self-Study

MiVoice Business ] 100_Primer

NuPoint Unified Messaging ] 100_Primer

MiVoice Office 250 ] 100_Primer

MiVoice Office 400 ] 100_Primer

MiVoice Border Gateway (MBG) ] 100_Primer

MiCollab ] 100_Primer

Resources

This section touches on just some of the resources you'll use on a regular basis. The MiAccess portal provides access to all of the following support assets in addition to license management, software downloads, training, knowledge base, and more.